Heat pump servicing

Air-source heat pumps are reliable, long-life heating systems. But like any heating system, they perform best when they are properly maintained.

Regular servicing keeps your heat pump operating efficiently, helps protect your manufacturer warranty and identifies small issues before they become costly problems.

Most manufacturers recommend that air-source heat pumps are serviced annually by a qualified engineer.

For homeowners, regular servicing provides peace of mind that your heating and hot water system will continue to perform exactly as it should year after year.

Pump House Priority Plan

Premium service plan

The Pump House Priority Plan is designed for homeowners who want additional reassurance
and faster support for their heating system.

Alongside annual servicing, this plan provides priority response and ongoing system
optimisation to ensure your heat pump continues to perform at its best.

It is particularly suited to households that rely heavily on their heating system and want the
comfort of knowing expert support is readily available.

The Pump House Priority Plan includes

• Annual heat pump service
• Full system inspection and performance optimisation
• Priority booking for service visits
• Faster response for support requests
• Ongoing system performance checks
• Advice on improving system efficiency
• Annual one-to-one review of renewable technologies and opportunities to enhance your
  system

Pump House Service Plan

For systems installed by Pump House

Homeowners whose air-source heat pump has been installed by Pump House can join our
annual service plan.

Because we designed and installed the system ourselves, servicing is efficient and
straightforward. We already understand how the system was configured and can maintain it
to ensure it continues to operate exactly as intended.

Regular servicing helps protect your manufacturer warranty, maintain system efficiency and
identify potential issues before they become costly problems.

The Pump House Service Plan includes

• Annual heat pump service
• Full system inspection and performance check
• Cleaning of key components
• Electrical and safety checks
• System optimisation and control review
• Service reminders so your system never misses a check
• Priority booking for servicing appointments
• Annual one-to-one review of your system and the latest renewable technology options

This helps ensure your system continues to deliver reliable heating and hot water while
protecting your investment in your home.

Pump House Care Plan

For systems installed by others

Many air-source heat pumps have already been installed across Oxfordshire, and
unfortunately a significant number are not regularly serviced.

We provide servicing for existing heat pump systems installed by other companies.

Before we can take responsibility for ongoing servicing, we carry out an initial system
health check. This allows us to confirm the system has been designed, installed and
configured correctly.

This protects both the homeowner and our engineers and ensures we are servicing a system
that is operating safely and efficiently.

If we identify design or installation issues during the health check, we will explain the
available options for improving the system before taking on ongoing servicing.

Once the system has passed this assessment, it can join our ongoing annual servicing plan.

The Pump House Care Plan includes

• Initial system health check
• Annual heat pump service
• Full system inspection and performance testing
• Cleaning of key components
• Electrical safety checks
• Advice on system operation and settings
• Priority booking for servicing appointments
• Annual one-to-one review of your system and renewable technology updates